Customer complaints and dispute resolution policy

If you are dissatisfied with any aspect of the Services, you may submit a complaint by contacting us via email at [email protected] or through any official communication channel provided on the Platform. Your complaint must include your full name, contact information, a detailed description of the issue, and any supporting documentation.

Upon receipt of your complaint, we will initiate an internal investigation and aim to provide a resolution or substantive response within 15 business days. If a final response cannot be provided within this timeframe due to the complexity of the issue, we will inform you of the delay and the expected resolution date.

We will make reasonable efforts to resolve complaints in a fair, transparent, and timely manner. If your complaint is successful, we may offer corrective action such as reversing a transaction, issuing a refund, or providing written clarificatio

Nothing in this section shall be construed to limit your statutory rights under applicable consumer protection or financial services legislation.